This was my second order & I orders (3) more charms, one of which was out of stock & came in. Very unhappy because a charm was missing when I opened the box. I paid for (3). Asthma, Pollen & Diabetes. Pollen charm was not enclosed in my box. Very disappointed. I hope this will be rectified as I will not pay for another Pollen charm that was already bought & paid in full.
We are extremely sorry to hear this was an issue for you. I have put in another order for you to get you your Pollen charm just now, so you should receive it in a few days.
Again, I'm sorry for the inconvenience, and please know that you can contact firstname.lastname@example.org for ANY issues you have and we will make sure you are completely taken care of!
If I could give this zero stars, I would. We’ve had this charm for 15 days and already it’s come unglued and fallen off. I’m so disappointed as my son wears this to school every day to make sure everyone knows about his food allergies and autism. I guess I’ll have to start looking for a new type of allergy bracelet. So disappointed. 😔
We thank you for your honest and candid review, and we are deeply sorry for your issue. While we try our best to provide the highest quality product, please understand that things happen. This is why we offer a 100% warranty on all of our products for a year.
I have just now placed a replacement order for your pollen charm, and you should be receiving it within a few days. You should also have an e-mail confirmation shortly.
Please do let us know if you have any further issues. Your input helps us constantly improve, so we appreciate any and all feedback we receive.
You can also reach out to us at email@example.com anytime!
Mary, Team AllerMates
Love this product
- Latex-free medical alert charm.
- Holds up to six different character charms, each measuring 7/8” high and 1.2” (17 mm) wide.
- Charms can be added, rearranged or even removed if your child outgrows an allergy, and will fit in popular shoes and other accessories for greater use.
The multi-allergy bracelet and its charms meet and exceed U.S. and European safety standards as part of AllerMates commitment to safeguarding kids
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We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.